Privacy Policy

Senissa provides software that helps organizations automate and manage their compliance workflows. This policy describes how we handle personal information when you visit our websites, create an account, or use our platform (together, the "Services").

It applies to information about our customers, the individual users who access accounts, and visitors to our public sites. It does not cover third-party products you may connect to Senissa, which are governed by their own privacy terms.

Account and profile data: information you provide when you register or manage your organization, such as your name, work email, role, company details, and billing information.

Usage and device data: technical details generated as you use the Services, including log records, IP address, browser and device type, feature interactions, and diagnostic information used to keep the platform reliable.

Integration data: content and metadata we process when you connect Senissa to your systems, such as documents, records, and configuration data needed to run compliance checks and reporting on your behalf.

We use personal information to provide, maintain, and improve the Services, to authenticate users, to process transactions, and to deliver the compliance features you configure.

We also use information to communicate with you about your account, respond to support requests, monitor for security and abuse, and develop new capabilities. We do not sell your personal information.

Where required by applicable law, we rely on one or more legal bases to process personal information: performance of our contract with you, our legitimate interests in operating and securing the Services, your consent where we ask for it, and compliance with legal obligations.

When we act as a processor on behalf of a customer, we handle personal information according to that customer's instructions and our agreement with them.

We share personal information with trusted service providers (subprocessors) who help us run the platform, such as cloud hosting, infrastructure, analytics, and payment processing. These providers are bound by contract to protect the information and use it only for the services they perform for us.

We may also disclose information when required by law, to protect our rights and users, or in connection with a merger, acquisition, or sale of assets. A current list of subprocessors is available on request.

Senissa operates globally, so your information may be processed in countries other than your own. Where we transfer personal information across borders, we use appropriate safeguards, such as standard contractual clauses or other recognized transfer mechanisms.

These measures are designed to give your information a consistent level of protection wherever it is processed.

We keep personal information for as long as needed to provide the Services, meet our legal and contractual obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we delete or anonymize it. Customer content connected through integrations is retained according to your account settings and our agreement with your organization.

We use administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, and regular monitoring of our systems.

No system is completely secure, but we work to promptly investigate and address any issues that could affect the confidentiality or integrity of your information.

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. You can also opt out of marketing communications at any time.

To exercise these rights, contact us at privacy@senissa.com. If your information is managed by a customer using Senissa, we may direct your request to that organization and support them in responding.

Our websites and platform use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Services are used so we can improve them.

You can control cookies through your browser settings and, where available, our cookie preferences tool. Blocking some cookies may affect how parts of the Services function.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the date above and, where appropriate, provide additional notice.

If you have questions about privacy, contact us at privacy@senissa.com. For questions about our terms and legal agreements, reach us at legal@senissa.com.